Introduction & Important Notice
Welcome to sona121. These Terms and Conditions ("Terms") apply to the use of the sona121 website, app, and all associated services. By registering or using the site, you are deemed to have accepted and agreed to these Terms.
Important: These Terms are written in English to ensure all users can easily understand them. If anything is unclear, please reach out to our support team.
Sona121 reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the site with the date of the update noted. We recommend checking this page regularly.
Main Terms Summary
Account Register
Each user may register one account only. Please provide accurate information during registration. sona121 reserves the right to close any account found to contain false details.
Age Restriction
You must be at least 18 years old to use sona121. Accounts found to belong to underage users will be closed immediately, and any deposited funds will not be refunded.
Deposits & Withdrawals
Make fast transactions via mobile banking and digital wallets. Minimum deposit and withdrawal amounts are listed on the Payments page.
Bonuses & Promotions
Each bonus has its own wagering requirements. Any attempt to abuse bonuses may result in account suspension. Full terms are available on the Promotions page.
Security & Privacy
It is your responsibility to keep your account password and login details secure. sona121 will not be held liable for any issues arising from sharing your login credentials with a third party.
Fair Play Policy
Fraud, the use of bots, and any attempt to hack or manipulate the system are strictly prohibited at sona121. If such activity is detected, the account will be permanently closed.
1. Account Registration & Management
To register an account at sona121, you must provide accurate and complete information. The following requirements are mandatory under these Terms and Conditions:
- Each individual is only One Account You may open one. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
- The name, date of birth, and contact details you provide at registration must be accurate and truthful.
- Sona121 may request a copy of your identification at any time for account verification purposes.
- Keep your account password confidential. Allowing others to play on your account or transferring your account to another person is strictly prohibited.
- If suspicious activity is detected on an account, sona121 may suspend it temporarily or permanently.
Warning: Registering with false information will result in account termination and the balance may be forfeited.
2. Age Restriction & Eligibility
Sona121 is exclusively for individuals aged 18 and above. Age verification is one of the most important requirements under these Terms and Conditions. The following individuals may not use sona121:
- Anyone under the age of 18.
- Residents of jurisdictions where online gaming is prohibited by law.
- Anyone whose account has previously been closed for any reason.
If an underage account is detected, it will be closed immediately. Any deposited funds will not be refunded, and any winnings will be considered void.
3. Deposits, Withdrawals & Payment Policy
Sona121 supports easy deposits and withdrawals via mobile banking and digital wallets. The terms and conditions governing payments are outlined below:
- Minimum deposit and withdrawal amounts apply — please refer to the Payments page for full details.
- Account verification (KYC) may be required before a withdrawal can be processed.
- Only use payment methods registered in your name. Using another person's account is strictly prohibited.
- If a suspicious transaction is detected, sona121 may delay or suspend payment processing.
- Using the site for money laundering or any illegal activity is strictly prohibited.
Withdrawals are typically processed within 24 to 72 hours. During peak periods, processing may take a little longer.
4. Bonuses & Promotional Offers
Sona121 regularly offers various bonuses and promotional offers. As per these Terms and Conditions, each bonus carries its own wagering requirements and validity period.
- Terms and conditions for welcome bonuses, reload bonuses, cashback, and other offers are listed separately on the Promotions page.
- Bonus funds cannot generally be withdrawn directly — they become withdrawable only after a specified wagering amount has been met.
- Using the same bonus more than once or across multiple accounts is strictly prohibited.
- If bonus abuse is confirmed, the bonus and any associated winnings will be forfeited.
- Sona121 reserves the right to modify, suspend, or cancel any promotional offer at any time.
5. Fair Play & Prohibited Activities
Sona121 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will be treated as a violation of these Terms and Conditions:
- Using automated software, bots, or scripts to play games.
- Attempting to exploit system vulnerabilities or bugs for unfair advantage.
- Attempting to collude with other players to influence game outcomes.
- Using the platform for any illegal activity.
- Contacting the support team using abusive or threatening language.
If any of the above activities are detected, your account will be permanently closed and your balance may be forfeited.
6. Responsible Gaming & Limit Setting
Sona121 believes gaming should be a source of enjoyment. As part of these Terms and Conditions, we offer the following tools to support responsible gaming:
- Option to set personal deposit limits.
- Option to take a temporary account break (cooling-off period).
- Permanent Self-Exclusion option.
- If you need professional assistance, please reach out to our support team.
We firmly believe that gaming should never be a source of financial hardship or emotional distress. To learn more, visit our Visit our Responsible Gaming page।
7. Account Closure & Dispute Resolution
You may request to close your sona121 account at any time. Equally, sona121 reserves the right to close an account if these Terms and Conditions are violated.
- Account closure requests must be submitted through support.
- If there is an eligible balance at the time of account closure, you will have the opportunity to withdraw it.
- If you have a dispute, please contact the support team in the first instance.
- Sona121's decisions shall be considered final, though fairness will always be ensured.
8. Limitation of Limits
Sona121 makes every effort to maintain a high standard of service. However, sona121 is not directly liable for the following:
- If a game is disrupted due to internet connectivity issues.
- Delays or failures on the part of third-party payment providers.
- Losses or damages caused by issues with your own device or software.
- Temporary service interruptions caused by unexpected technical issues.
Our 24/7 Bangla support team is always ready to help with any issue you may have.